FAQs - Design and Pack

Creating my custom design

I am not a graphic designer, can you help me with the design?

Yes, we can. Please describe how you want your design in the “Additional information for boxes and inserts” and upload any image that might help us in understanding your request if there is any.

I have artwork I want to include, what format does it need to be in?

Please check the guideline table below to prepare your artwork correctly.

Finish	File Types	Resolution	Fonts	Restrictions	Common Problems
Debossing	.ai, .eps, .pdf	300dpi	Outlined	10 x 10cm (4″ x 4″) maximum	– Text not outlined – Artwork too detailed
Letterpress	`N/A`	`N/A`	`N/A`	27 characters maximum	`N/A`
Spot Digital Print	.tiff, .pdf, .ai, .jpg, .png, .psd	300dpi	Outlined (if applicable)	`N/A`	– Low resolution – Missing linked images
Digital Print (applied to all Print Wrap products)	.tiff, .pdf, .ai, .jpg, .png, .psd	300dpi	Outlined (if applicable)	`N/A`	– Low resolution – Missing linked images – Images not cover bleed areas
Laser Etching & Cutting on Front Cover or Stainless-Steel Plaque	.ai, .eps, .pdf	300dpi	Outlined	`N/A`	– Text not outlined

What is letterpress? What is the difference between Letterpress and Debossing?

Letterpress is basically letter debossing with movable characters that together forms words.
We offer 2 separate services:
• Letterpress: debossing with letters only. Available fonts: Arial Narrow and Times New Roman
• Debossing on Front Cover (and / or Spine): Debossing your artwork on the product.

What is the difference between Spot Digital Print and Print Wrap products?

Spot Digital Print is offered on most of our products. This printing method prints straight on the surface of an end product. This is only available for printing on the front cover of the product.

Shipping & Delivery FAQs

What is your turnaround time?

Your order will be shipped to you directly from our manufacturing facility in Australia with a tracking number. Shipping time normally takes approximately 3 – 10 working days. As production time varies, please see details below:
Customised products:
Your Customised Products are made to order will be shipped usually within 5-6 business days after artwork signed off (if applicable), as shipping time varies based on your location. Estimated arrival will be production days added to total shipping days.
Non-customised products:
Your Plain Products will be shipped usually within 3-4 business days, as shipping time varies based on your location. Estimated arrival will be production days added to total shipping days.

Do you ship internationally?

Yes, we do. Please contact us to discuss this further.
Please note that the delivery fee does not include additional taxes, fees, and surcharges which may apply to the destination country.